Gaming is a form of entertainment, not a solution to life's problems. At First Com, we genuinely want you to play safely and in good health. This page covers all our protective tools and guidelines.
These six tools help keep your gaming safe and in control
You decide the maximum amount you can deposit per day, week, or month. Once a limit is set, no deposit beyond that amount will go through. It's the simplest way to stay within your budget.
Set a time limit on how long you play in one session. You'll get an automatic reminder when your time is up, and the game will stop when the limit is reached. It's easy to lose track of how quickly hours can pass.
Set a limit so your gaming stops automatically once you've lost a certain amount. This tool protects you from losing even more by chasing losses after a bad session.
Take a break from gaming for anywhere between 24 hours and 6 weeks. During this period, logging in is not possible. It's a highly effective tool for avoiding decisions made in the heat of the moment.
Apply to have your account closed for anywhere between 1 month and 5 years. During this time, you won't be able to play under any circumstances. If you feel you're struggling to keep your gaming under control, this is the best step to take.
If you have any concerns about your gaming, First Com's support team is ready to talk in Bangla. We don't judge — we help. Reach out via live chat or email at any time.
Activating First Com's responsible gaming tools is quick and easy – just a few clicks from any device.
Log in to First Com with your mobile number and password.
Click on your name in the top right corner and select the "Settings" or "Account" option.
Open the section labelled "Responsible Gaming" in Settings.
Set up a deposit limit, session limit, loss limit, or cooling-off period – whichever you need – and define the amount or duration.
Reducing limits or taking a break takes effect immediately. Increasing a limit has a 72-hour cooling-off period.
Responsible Gaming means keeping gaming as entertainment — not a source of financial stress, family problems, or emotional discomfort. At First Com, Responsible Gaming means:
At First Com, every player's gaming patterns are monitored automatically. If any account shows concerning signs – such as a sudden spike in deposits or unusually long sessions – our team will reach out proactively.
Being honest with yourself about your gaming habits is hard, but it matters. Watch out for the following signs:
Recognizing even one or two of these signs and seeking help isn't a weakness – it takes courage. Use First Com's support team or the self-exclusion tool.
Budgeting is the most important part of playing responsibly. At First Com, we always recommend following these guidelines:
First Com strictly does not provide services to anyone under 18. Age verification is mandatory at registration, and identity is confirmed through the KYC process.
To prevent younger family members from accessing the platform, here are some tips for parents:
You don't have to face a gaming problem alone. Ways to get direct help at First Com:
When you contact First Com, you'll receive help without any questions or judgment. Your privacy is fully protected and nothing you share will be passed on to anyone else.
Answer these questions honestly. If you find yourself saying "yes" to more than three, start using First Com's protective tools today or reach out to our support team.
This self-assessment is completely private. Your answers are never seen or stored by anyone.
All tools are free and available to use at any time
Set a maximum limit on daily, weekly, or monthly deposits. Any deposit beyond the set limit will not be processed. Lowering your limit takes effect immediately; increasing it requires a 72-hour waiting period.
Takes Effect ImmediatelySet a time limit for continuous play. You'll receive a reminder 15 minutes before your session ends, and the session will close automatically when time is up.
With RemindersGaming stops automatically once you've lost a set amount in a day or session. It's the most effective way to prevent chasing losses after a bad run.
Auto-StopRequest a break of 24 hours, 72 hours, 1 week, 1 month, or 6 weeks. You won't be able to log in during this period. Access is restored automatically once the break ends.
No Early CancellationClose your account for anywhere between 1 month and 5 years. Cancellation before the chosen period ends is not possible. After the period expires, reactivating your account requires a 7-day waiting period.
Long-Term ProtectionPeriodic pop-ups let you know how long you've been playing and your total wins or losses so far. It's a simple way to stay aware of your real situation.
Reality CheckOnline gaming in Bangladesh is growing fast, with millions of people playing every day. Most enjoy it responsibly, within a measured budget. But for a small number of players, gaming can become a problem. At First Com, we believe being upfront about this is the very first step toward responsible gaming.
Gaming addiction is a real issue, and there's no shame in it. It's not a matter of willpower – certain chemical processes in the brain play a role in addiction. If someone can't break free on their own, that's completely normal, and seeking help is the right thing to do.
Responsible gaming at First Com is more than just a page. We have a dedicated team that analyzes gaming patterns. If unusual activity is detected on any account – such as six consecutive hours of play at 3 a.m., or deposits suddenly jumping tenfold compared to the previous week – our team will reach out directly. This isn't optional; it's part of our process.
To be clear — when a self-exclusion request is submitted at First Com, it is strictly enforced. No sales representative will call you saying "come back, we have a special bonus." Drawing someone back into more gaming after they've asked for help goes against everything First Com stands for.
Keep your family in mind. Gaming problems often affect the people around you too. If someone in your family is worried about your gaming, take their concern seriously. Listen to them. Those closest to us can often see things we can't see in ourselves.
Even if you're already playing responsibly, a few habits can go a long way. Once a month, review your gaming spend. Note your win/loss ratio. Check whether it's still within your entertainment budget. This small routine will keep you a healthy gamer over the long run.
First Com wants you to keep playing for the long term, with genuine enjoyment. When a player plays in a healthy way, gaming becomes a real source of fun – and that's exactly what we're here for.
Responsible Gaming doesn't mean less fun — it means enjoying it longer and more safely. Register today and keep your protective tools active.
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