1. Home
  2. FAQ
❓ Your answers are right here – First Com FAQ 💬 Bonuses, Payments & Accounts – All Your Questions Answered in One Place ⚡ Need Help? Get an instant response via live chat 🔒 Licensed & Trusted – Your information is safe at First Com 🎁 Free Spins & Daily Bonus – Log In & Claim 📱 Bangla Support – 24 hours a day, 7 days a week ❓ Your answers are right here – First Com FAQ 💬 Bonuses, Payments & Accounts – All Your Questions Answered in One Place ⚡ Need Help? Get an instant response via live chat 🔒 Licensed & Trusted – Your information is safe at First Com 🎁 Free Spins & Daily Bonus – Log In & Claim 📱 Bangla Support – 24 hours a day, 7 days a week
Help Center

First Com FAQ – All Your Questions Answered in One Place

Answers to common questions about how to claim bonuses, how long payments take, and how to open an account are all organised here. If you still can't find what you're looking for, reach out to our support team directly.

Register Enter
Licensed 24/7 Bangla Support Quick Answers
7 FAQ Topics
24/7 Support Active
2 min. Average Response Time
820+ Games Available
Licensed
SSL Secured
Bonus Offers
bKash / Nagad
820+ Games
Bangla Support
Support Areas

Easy Ways to Get Help at First Com

We're here for you whenever you need us – fast support, in Bangla

View FAQ

Answers to common questions are always available right here on this page — covering everything from bonuses and payments to registration and account management, all clearly laid out.

Live Chat Support

Click the live chat button anywhere on the page. You'll get a response in Bangla within just 2 minutes. The support team is available day and night, whenever you need help.

Email Support

For complex issues or detailed inquiries, email support@firstcom.best. You'll typically receive a detailed reply within 2 to 6 hours.

Payment Support

For any deposit or withdrawal issues, contact support with your transaction reference number. The payments team resolves issues within 24 hours.

Account Support

Whether it's a password reset, profile update, KYC verification, or a locked account, the support team is ready to help. Provide identity verification and you'll get a quick resolution.

Bonus Support

If a bonus hasn't been credited or you have any wagering-related questions, contact support with your bonus code and transaction details. The bonus team will review it right away.

Question List
If you don't get a response
support@firstcom.best
FAQ

Everything You Want to Know About First Com

All Bonus Payment Account Security

Getting free spins and daily login bonuses at First Com is straightforward. First, Log In to Your Account — this is the most important step, because logging in every day automatically activates your daily bonus. Once logged in, you'll see a pop-up or banner on the home page or under the "Promotions" section — just click "Claim" and the bonus will be added to your balance.

Free spins work a little differently. They are generally on specific slot games — the bonus section lists which games have free spins available. To claim your free spins:
  • Log in and go to the Promotions page.
  • Click "Activate" or "Claim" on the free spins offer.
  • Open the designated game — the spins will be added automatically.
  • Free spins are typically Within 72 hours must be used.
Logging in several days in a row can increase your bonus amount — this is known as a "streak bonus". Missing a day resets the count from the beginning, so make it a habit to log in at least once every day.

The best place to find all promotions and offers at First Com is Latest Promotions page. All current offers are listed there with their dates. In addition:
  • Home Page Banner: The most important offer is displayed front and center as soon as you visit the site.
  • Login Notification: Once logged in, personal offers will appear in the notification bell.
  • Bonus Page: Bonus The section features a welcome bonus, reload offers, and cashback promotions.
On the topic of update frequency — First Com typically Weekly new promotions are added regularly. Special offers also drop during major occasions — Eid, Puja, World Cup — and these are time-limited. Some offers are exclusive to specific players and won't appear on the site; they're sent directly via email or notification. So it's worth keeping an eye on your notifications each time you log in.

Withdrawal speed at First Com depends on a few factors. Under normal circumstances:
  • bKash & Nagad: Withdrawal request 5 to 15 minutes funds arrive on your mobile.
  • Bank Transfer: Usually processed within 1 to 3 business days.
  • Peak Hours: Withdrawal volumes tend to be higher between 10 PM and midnight, so processing may take 30–60 minutes during that window.
Keep these things in mind for faster withdrawals: Completed KYC Verification KYC verification is mandatory – without it, withdrawals will be put on hold. If your bonus wagering requirement hasn't been met, you won't be able to withdraw your winnings – complete that first. The minimum withdrawal amount is generally ৳500. If a withdrawal takes longer than 15 minutes, contact Live Chat with your transaction reference number and the payments team will look into it promptly.

Some profile details on First Com can be updated by you directly, while others require assistance from our support team.

You can change this yourself:
  • Log in → Click the profile icon → Go to "Account Settings".
  • You can update your address, date of birth, and contact email.
  • You can change your password directly from Settings.
must be done through support:
  • Change Mobile Number: An OTP will be sent to your old number for verification. If you no longer have access to that number, you'll need to verify your identity using your NID.
  • Name Correction: You will need to submit a photo of your NID; the update is usually processed within 24 hours.
For any changes, email support@firstcom.best or reach out via live chat. For security reasons, some changes may take 24–48 hours to process.

That's a perfectly reasonable question to ask. First Com is a licensed online gaming platform. Licensing details are listed in the footer at the bottom of the page.

How First Com keeps your money and information secure:
  • SSL Encryption: All transactions are secured with 128-bit SSL encryption — the same technology used in banking.
  • Segregated Funds: Player funds are kept separate from the company's own operational funds.
  • KYC Verification: Identity verification is mandatory for every account – it helps prevent fraud.
  • Responsible Gaming Tools: Deposit limits and self-exclusion features are available — mandatory requirements for any legitimately licensed platform.
  • Transparent Transactions: The history of every deposit and withdrawal is available in your account.
If you're unsure, start with a small amount — make a withdrawal to confirm everything works, then play with confidence.

Wagering or rollover requirements may sound complicated, but they're actually straightforward. It simply means you need to bet the bonus amount a specified number of times before you can withdraw it.

Let's break it down with an example: Say you receive a ৳1,000 bonus with a 20x wagering requirement. That means before you can withdraw the bonus funds, you'll need to place a total of ৳1,000 × 20 = ৳20,000 in bets.

A Few Important Things to Know:
  • Not all games contribute equally — slots typically count at 100%, Live Casino at 10–20%, and Sports Betting contribution may vary.
  • Your wagering progress can be tracked in real time in the bonus section.
  • After claiming a bonus, typically 30-day to complete the wagering requirement.
  • If you cancel a bonus before completing the wagering requirement, any winnings earned from that bonus will also be forfeited.
Each First Com bonus has its own terms, which are clearly listed on the offer page. It's always a good idea to read them before claiming a bonus.

Opening a new account at First Com takes just 3 minutes. Here's what you'll need:
  • An active Bangladeshi mobile number (to receive OTP)
  • An email address
  • Must be at least 18 years old
  • National ID (NID) – not required at registration, but will be needed for KYC verification later
Registration Steps:
  • Step 1: On the Registration Page and enter your full name, mobile number, email address, date of birth, and password.
  • Step 2: Verify with the 6-digit OTP code sent to your mobile.
  • Step 3: Registration complete — you can log in right away.
  • Step 4 (Optional but Important): Start your KYC verification – upload a photo of your NID. This will be required for larger withdrawals.
One thing to keep in mind — each person can only register one account. Make sure all your details are accurate, as incorrect information will cause issues during KYC verification. After registering, you'll have the chance to claim a welcome bonus on your first deposit.
Direct Contact

Didn't find your answer? Talk to us

If you can't find it in the FAQ, ask our support team directly — in Bangla, any time

Live Chat

Click the chat button anywhere on the site and get an instant response in Bangla. It's the fastest way to get your issue resolved.

Average response in 2 minutes
Email

For complex issues or when you need to attach documents, send us an email. Full confidentiality is guaranteed.

support@firstcom.best
Support Hours

Live chat is available from 8 AM to 2 AM. Email support is accepted around the clock.

8:00 AM – 2:00 AM
Detailed Guide

What You Need to Know Before Using First Com

When choosing an online gaming platform, the questions that come to mind first are the ones that matter most – and without clear answers, it's hard to build trust. First Com understands this, which is why this FAQ page was created: to give both new and existing members easy access to answers for the most common questions.

Registration & Identity Verification

Opening an account at First Com is completely free and only takes a few minutes. KYC verification may take a little longer, though. KYC is simply the process of confirming that you are who you say you are. Upload a photo of your National ID or passport and verification is typically completed within 24 hours. While smaller withdrawals may be processed without KYC, it is mandatory for larger amounts — so it's best to complete your KYC as soon as you open your account.

The Honest Truth About Bonuses & Promotions

Bonuses are the topic that generates the most questions — and the most misunderstandings. First Com's bonuses are genuine, but it's important to read the terms carefully. A wagering requirement means you cannot withdraw a bonus immediately after claiming it; you need to place a certain amount in bets first before a withdrawal is possible. This condition applies to every licensed platform. Anyone who tries to claim a bonus and withdraw without meeting the terms will find that it simply isn't possible.

Payment Transparency

First Com supports deposits and withdrawals via bKash and Nagad. Deposits are processed almost instantly. Withdrawals typically take 5 to 15 minutes, though it may take a bit longer during peak hours. The minimum deposit is ৳300 and the minimum withdrawal is ৳500. Maximum limits depend on your account level and KYC status. If you experience any issues with a transaction, contact support with your reference number.

Security & Privacy

It's natural to have security concerns when depositing money online. First Com uses SSL encryption, keeps funds in segregated accounts, and requires KYC verification. Your personal information is never sold to third parties. That said, you should take a few precautions too – use a strong password, never share it with anyone, and never give your OTP to someone you don't know.

Responsible Gaming

First Com believes gaming should be fun, not stressful. That's why the platform offers tools like deposit limits, session time limits, and self-exclusion. If you ever run into any issues, Responsible Gaming Visit the page or contact support. Asking for help is always the right move.

If you have more questions, check the accordion section at the top of this page, or ask us directly via live chat. First Com's support team is always ready to help in Bangla.

Get Started Now

Got your answers? Join First Com now

New here? Register for free and claim your welcome bonus. Already have an account? Log in and check the latest offers.

Register for Free Enter
View Bonuses Promotions Games Responsible Gaming About Us

Secure Transactions · 18+ Only · Play Responsibly · Licensed

বাংলা